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Government Of Assam Administrative Reforms and Training

Assam Right to Public Service Act, 2012

Assam Right to Public Service Act 2012 was enacted in 2012 to provide services to the citizen in timely manner. The Act came into force on 19 April 2012  in all the Districts except the Sixth Scheduled Districts.

As per this Act, there is one Designated Public Servant (DPS) notified in the Department/District who is responsible for delivery of the notified Public Service within the stipulated time limit. If the DPS  fails to deliver the service within stipulated time period then the applicant may prefer appeal before  the Reviewing Authority after hearing the case, the Reviewing Authority may impose penalty on the DPS and order to provide the services.

So far 55 services of 14 Departments have been brought within in the ambit of this Act and attempt are taken to include more services in future.

With a view to extend the services in the Sixth Scheduled Districts Government have written to the Principal Secretaries of the three Autonomous Councils.


  • Time frame is to be maintained for delivery of notified services.
  • Citizens will submit application for notified services to the Designated Public Servant (DPS)/authorised officer of the concerned office responsible for delivering the service requested.
  • Acknowledgement receipt is to be given to the applicant.
  • Appeal can be made for non-receipt of service to the First Appellate Authority (FAA).
  • In case of rejection of the appeal by the FAA, the applicant will be informed with reasons of rejection.
  • The applicant can further appeal for the second time to the Reviewing Authority who is the Second Appellate Authority (SAA).
  • Provision of imposing penalty is to be implemented by the Appellate Authorities.
  • Every DPS who fails to provide the service within the stipulated time period is liable to a certain amount of penalty.
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